FAQ for freight carriers


What is Frachtraum?
What is Frachtraum?
Frachtraum is a digital freight forwarding company which enables freight carriers to receive well paid jobs to help them grow further. On our free platform, you receive jobs which you can easily arrange and organize.
Is Frachtraum a freight exchange?
Is Frachtraum a freight exchange?
Frachtraum is a digital freight forwarder, not a freight exchange. Frachtraum is your contract party and therefore responsible for the entire transport. Our responsiblity is the organization and fulfillment of your transports. In our blog entry That is Frachtraum - Online freight forwarding (unfortunately only in German), we have explained the differences.
Who can register with Frachtraum?
Who can register with Frachtraum?
Reliable, professional freight carriers possessing a valid road haulage license, forwarding insurance, liability insurance for damaged cargo and/or CMR liability insurance and holding a clean driving license can register with Frachtraum. Once you are activated and your drivers have installed the app on their smartphones, you will receive job inquiries.
How can I get started?
How can I get started?
Please enter your email address in order to begin the registration process. You will then receive a link to confirm this address. Complete the registration process by filling out the form attached. If you need any assistance, we can be reached via chat, telephone (+49 30 57702 1460) or email at support@frachtraum.com.
Does it cost to use Frachtraum?
Does it cost to use Frachtraum?
It is free to use Frachtraum. You will receive a credit note for every job that you conclude with us.
How will I get paid?
How will I get paid?
Every job offer contains the net and gross amount. If you accept a job offer and carry it out, the gross amount stated will be transferred to you. The amount can deviate in the event of non-exchanged transport loading equipment.
When will I be paid?
When will I be paid?
You will receive the credit very quickly. The money will usually be transferred within 15 days of the order being completed.
Who creates the consignment note / delivery documents?
Who creates the consignment note / delivery documents?
Frachtraum creates the consignment note based on the details provided by the shipper. Additional delivery documents are attached to an order.
How can I give feedback?
How can I give feedback?
After completing a shipment, we ask you to rate your experience with Frachtraum. This helps us ensure the quality of the shippers and the freight. In addition, you can send us an email at support@frachtraum.com at any time.
For which phones is the Frachtraum app available?
For which phones is the Frachtraum app available?
Frachtraum is available for most Android phones. Android 4.0.3 or higher is required. The Frachtraum app will also be available for iPhones in the future.
Is there a funding program for phones?
Is there a funding program for phones?
Measures to increase efficiency are subsidized within the framework of the De-minimis funding program with up to €2,000 per vehicle. Further information can be found at https://www.bag.bund.de. You can enter an application via the eService-Portal of the German Federal Office for Goods Transport (for German freight carriers only).

About us


Is Frachtraum locally limited?
Is Frachtraum locally limited?
Frachtraum is initially limited to Germany. Shipments can be booked to most European countries.
Who can I contact if I have any questions?
Who can I contact if I have any questions?
You can reach us from Monday to Friday, between 8:00 a.m. and 7:00 p.m., at +49 30 57702 1460, via the chat feature on the Frachtraum platform or via email at support@frachtraum.com. For questions outside of office hours, please get in touch with your contact person directly.